FAQ – Frequently Asked Questions

If you have any questions, concerns or comments please contact us via the "Contact" feature on the website.

How soon will I receive my order?

We aim to deliver within THE TIME FRAME PROVIDED ON YOUR ORDER CONFIRMATION WHEN THE ORDER IS PLACED. Please note, during busy times, such as new collection releases, and holidays, UK AND WORLDWIDE deliveries may take LONGER THAN EXPECTED.

When will I know my order has been shipped?

As soon as your order has been place you will receive an email confirming that the order has been placed. ORDER SHIPMENT EMAIL WILL FOLLOW ONCE PAYMENT HAS BEEN PROCESSED.

Should I include my phone number when ordering?

Yes, please make sure to add your personal contact number to your order. Either we will or the carrier will need to contact you in the unlikely event that you NEED TO BE CONTACTED. If you do not provide your phone number could result in a severe delay in the delivery of your order.

Can I change my order once it’s placed?

We always attempt to fulfil all orders as soon as is possible! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.

How do I become a SLAN stockist?

Please contact us via "Contact Us" for more information.

Does SLAN offer internships?

At the moment internships are not currently available. When we need interns, we will post on our Facebook or Instagram page with positions available.

How do I get sponsored or COLLABORATE with SLAN on projects?

At SLAN we want to work with creative people in different fields, from art, illustration, design, music, sports and graphics. Send us your “portfolio” (Resume: action shots contest results magazine coverage photos and video). Include a letter all about yourself. We look forward to seeing your best stuff.

Why was i refunded for an item on my order?

Ordinarily the item was unavailable or out of stock, due to multiple orders placed at the same time.

“I didn’t receive my tracking information”

Please do check your spam folder, as from time to time our e mails we send out get caught up in there.

“I haven’t received my refund”

Refunds are generated as soon as possible, PLEASE CONTACT US AND WE WILL KEEP YOU UPDATED AS SOME BANKS MAY TAKE TIME TO PROCESS REFUNDS.

Any changes, adjustments or refunds made against your order, you will receive an e-mail explaining this.